Privacy Policy Information

Your privacy is very important to us. This policy explains what information we collect, why we collect it, and how your data is protected at every stage.

Information We Collect

We collect information to provide tailored analytics, enhance services, and ensure compliance with relevant regulations.

• Personal information such as name, email address, and phone number, when provided by you through our contact form.
• Technical data including browser type, device identifiers, and access times for improving website functionality.
• Usage information about how you interact with our services, such as visited pages and engagement frequency.
• Information resulting from your communications with our support or analytics team.

How We Use Collected Data

Collected data helps us enhance site performance, respond to your needs, and uphold regulatory requirements.

• To provide personalised responses and address the issues or requests submitted.
• To improve our site, analytics capabilities, and range of offered services.
• To ensure compliance with legal obligations in Australia and other jurisdictions as needed.
• To communicate updates, maintenance schedules, or any changes related to our services.

Legal Basis for Processing

Our data processing follows the Australian Privacy Principles and global regulatory guidelines.

We process data based on your consent (when you provide information voluntarily), legitimate interests (for service improvement), and compliance with statutory obligations.

Sharing Information

We limit sharing of your data, only disclosing it to external parties when strictly necessary.

• Service providers who support our operations may access relevant data only as required for specific functions.
• Regulatory authorities if disclosure is mandated by law or legal processes.
• Other parties, only with your explicit consent in situations clearly explained to you in advance.

Data Security

We employ secure protocols, data minimisation practices, and frequent reviews of stored data. Only authorised personnel have access, and we follow Australian data protection requirements. In the event of a breach, we notify affected parties in line with best practices and regulatory mandates.

Your Rights

Australian privacy law gives you rights over your data. You may:

• Request access to information we hold about you.
• Request correction of any incomplete or inaccurate data we may hold.
• Object to certain forms of processing or request restriction of your data’s use.
• Request erasure of personal data, subject to regulatory or contract limitations.

Cookies and Tracking

We use cookies and similar technologies to enhance performance and understand user behaviours. See our cookie policy for details.

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Contact us

If you have questions about this privacy policy or your data, please contact our privacy officer.

Policy Changes

This policy may be updated from time to time. All major changes are communicated promptly.